JOB PURPOSE

To provide technical installation and customer support service to all McMurray Stern’s customers using technical knowledge and available resources to ensure customer satisfaction

KEY RESPONSIBILITIES

• Executes equipment installations and customer support both independently and by coordinating and/or training external crews when required
• Identifies, diagnoses, and resolves problems for users of Automated Storage equipment
• Provides one-on-one end-user problem resolution either on-site or by using phone communication
• Delivers, tags, set up, and assists in the configuration of end-user hardware, software, and peripherals
• Reports hours, expenses, and requirements for spares, repairs, and urgent shipments in a timely fashion
• Coordinates timely repair of equipment and software covered by third-party vendors
• Support to frequently asked questions from customers
• Will participate in a 24/7 on-call rotation
• Performs other duties as assigned

QUALIFICATIONS AND SKILLS

• A minimum of five (5) years of experience in electro-mechanical and/or software installations, including problem-solving, is required
• Must have proven leadership skills
• Travel up to 80% is required
• Must be able to work safely within equipment and from lifts at heights up to 45’
• Competent with the operation of fork truck and scissor lifts
• Ability to communicate effectively
• Be aware of and participate in safe work practices
• OSHA 30 Certification is a Plus

BENEFITS PACKAGE 

• Competitive salary (Depending on experience)
• Commission on Sale of Service Contracts
• Health Insurance (through the union)
• Paid Vacation (through the union)
• Paid Certified training from manufactures and OSHA
• Company vehicle & gas card
• Employee Referral Bonus

JOB LOCATION

• Santa Fe Springs, California, United States

   

POSITION TYPE

• Full-Time/Regular 

TO BE CONSIDERED

Please send resumé and cover letter to jfactor@mcstern.com.

At McMurray Stern, the Salespeople are Design Consultants and focus on creating sustainable storage and workspace environments for their clients. The Design Consultant is a hunter position calling on Facilities Managers, Architects, and various department heads. They will be building a book of business in their protected territory.

The Design Consultant will maintain projects from beginning to end with support from a highly trained team of Project Coordinators, Estimators, and CAD Operators. About 35% of their time will be spent interfacing with clients.

Ramp up is 120 days before making calls independently. Joint calls with the supervisor will begin immediately. Time is spent primarily out in the field. Leads are self-generated but some will come from marketing. The territory will be protected and focus on vertical markets to be determined upon hire. McMurray Stern’s primary territory is the Southern California counties that surround the company location; Los Angeles, Orange, Ventura, San Luis Obispo, Santa Barbara, Riverside, and San Bernardino.

Design Consultants average 8-10% of gross sales, commission based on net profitability of each project.

Sales recognition award includes a trip each year when goals are met. (Past trips have been to Hawaii, Costa Rica, Caribbean, etc.)

BENEFITS PACKAGE
• Healthcare, dental, vision, and 401k.

THE IDEAL CANDIDATE
• Bachelor’s degree desired
• 5 years of selling experience (ideal candidate has experience selling storage solutions, office furniture, or material handling)
• Previous Project Managers or Sales Representatives in furniture or construction industry a plus
• Computer skills
• Strong hunter mentality
• Strong prospecting/cold calling skills
• Technical experience; this role will work with various engineers, architects and designers and discuss specs
• Member of organizations such as IFMA, IIDA, AIA is a plus

REQUIREMENTS
• Candidates must have at least 5 years of experience.

JOB LOCATION
• Santa Fe Springs, California, United States

POSITION TYPE
• Full-Time/Regular

TO BE CONSIDERED
• Please send resumé and cover letter to jfactor@mcstern.com